Welcome to Nexon America's Billing PP Support Center!

To find FAQs concerning the game, you can perform a keyword search in the space above or click on a category below.
To create a support ticket, click on the “Submit a Request” button in the upper right-side of this page.

If you are unable to login to your account, then please email us at support@billingpp.zendesk.com. Please provide the following in your request:
1. Email address of the affected account
2. Account ID (if known)
3. Game title, region and server, and the names of any characters housed on the account in question.
4. Please provide a description of the error you’re experiencing, including any error messages you’ve received.